Frequently Asked Questions
Everything you need to know about shopping authentic Japanese goods.
Where are your products shipped from?
All orders are processed and shipped directly from our warehouse in Osaka, Japan, to ensure you receive authentic, high-quality products.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. We offer several shipping methods including DHL, Fedex, and Japan Post to meet your needs.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
What is your return policy?
We accept returns for most unopened and unused items within 30 days of delivery. Please contact our support team to initiate a return request.
Are the products authentic?
Absolutely. We source our products directly from reputable manufacturers and authorized distributors within Japan to guarantee 100% authenticity.